Website Accessibility Statement

We are committed to making the information and resources available on our website and other digital services accessible to all. Our goal is to deliver a web experience that meets the “Level AA” conformance criteria outlined in the Web Content Accessibility Guidelines v2.1 (WCAG 2.1).

Our ongoing efforts are focused on providing seamless user experiences for all users under any circumstances. We appreciate your patience as we work towards the proper WCAG 2.1, AA standards. While we are aware that there are areas on our website that could be improved for accessibility, we are dedicated to making sure that every visitor to our site is valued.

It should be noted that certain files on our website are in Portable Document Format (PDF) and require the free Adobe Acrobat Reader.

Please be aware that our website may contain links to third-party websites or documents that may not be accessible. While we cannot control the accessibility of third-party content, we are happy to assist anyone who needs help accessing content on our site.

If you encounter any issues with accessibility on our website, please let us know. Please be specific when describing the information you seek or the problem you encountered. If we cannot resolve the problem due to an issue stemming from a third-party content provider, we will work to assist you with reading and accessing content on these platforms.

To report an accessibility issue to the Compliance Officer:

• Email: compliance@telluridelibrary.org
• Telephone: 970-728-4519
• Use our Website Accessibility Request Form
• Via mail : PO Box 2189, Telluride CO 81435

This statement was prepared on 05/14/2024.

If an individual with a disability encounters an issue with a website or web application developed or owned by Wilkinson Public Library, the individual may report the barrier via a webform, phone, email, or mail. Once a report is made, the following steps are taken:

• Email messages sent via the Report a Web Accessibility Issue web form or to the compliance@telluridelibrary.org email address will be directed to the Compliance Officer.
• Messages sent via phone messages, email, and physical mail will be also be directed to the Compliance Officer.

Upon receipt of an accessibility complaint or barrier report, the Compliance Officer will:

• Investigate the issue and provide a preliminary response to the reporting individual within 48 business hours of receiving the complaint.

If an accessibility issue is discovered within the context of the supported assistive technologies at WPL, the Compliance Officer will, in consultation with the appropriate staff and contractors:

• Define the existing accessibility issue and acceptance criteria necessary to resolve the issue;
• Specify the level of priority for resolving the accessibility issue and identify a timeline for resolution.

Following the receipt of the complaint, the Compliance Officer will respond to the reporting individual, if appropriate, and inform the individual as to the timeline for resolution.

The Compliance Officer will communicate with the reporting individual to determine if an alternate access solution is necessary while the accessibility issue is resolved.

Following the resolution and/or conclusion of the accessibility issue, the Compliance Officer will identify the date at which the accessibility issue was completed.