SUMMARY

Position Title: Public Services Substitute (Service Specialist Substitute)

Department: Public Services and Youth Services

Reporting Relations: Public Services Manager

Pay Level: Grade 23

Starting Wage: $22.50 – $24.50

Job Status: FLSA: Non-Exempt

Job Hours: Varies; including weekdays, evenings and weekends

Job Posting Open Date: August 22, 2024

Job Posting Closing Date: Open until filled

Location: Wilkinson Public Library is located at 100 W. Pacific Avenue, Telluride, Colorado 81435

To Apply:

1. Complete WPL online job application at https://telluridelibrary.org/employment/.
2. Send resume and cover letter to Jill Wilson, Public Services Manager, jwilson@telluridelibrary.org

Wilkinson Public Library (WPL) is committed to building and sustaining an inclusive and equitable working and learning environment for all staff. WPL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age over 40, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, pregnancy, color, religion, national origin, creed, ancestry, disability, military status, genetic information, veteran status, marital status, or any other characteristic or status protected by law. In addition, WPL will not make hiring decisions based upon a person’s political affiliation, socioeconomic status, or familial status.

BENEFITS

Temporary / Seasonal Status (includes Substitute Positions)

Colorado Public Employees’ Retirement Association (PERA) retirement contributions, PERAPlus 401(k), sick leave pay.

JOB DESCRIPTION

Serves as the first line of customer service on the phone and in person by maintaining patron accounts, answering basic reference questions, and advising patrons on reading, listening, and viewing options. Specialist is willing to work at any public service desk (adult, teen, and youth) as needed.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Demonstrates proficiency with the circulation software. Checks library materials in/out and instructs patrons on self-service options.
• Creates and maintains library user accounts. Specialist exercises good judgment in enforcing library policies while maintaining positive relations with customers.
• Markets library collections, services, and programs through interaction with library visitors.
• Answers telephones, transfers calls, and directs messages.
• Assist patrons with library computer catalog, ILL forms, basic reference questions, reader’s advisory, and other information needs. Refers patrons to other resources or staff member(s) when appropriate.
• Demonstrates skill in prioritizing patron interactions, maintaining a calm and professional demeanor at all times.
• Troubleshoots staff and patron computer malfunctions before calling tech support.
• Assists in adult, teen, and youth functions, as assigned by Public Services Manager.
• Demonstrates good working knowledge of computer hardware and software and continually strives to improve that knowledge.
• Contributes to a positive work environment and offers management team suggestions for workflow and process improvement. Shows initiative and creativity in assigned projects.
• Attends and participates in staff meetings.
• Seeks opportunities for job-related training, continuing education and professional development as the budget allows.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Passion to deliver excellent customer service.
• Skill in reference interviewing.
• Skill in customer relations including dealing with difficult patrons and volatile situations.
• Ability to work with customers and patrons in a courteous manner for prolonged periods of time.
• Knowledge of public library operations.
• Ability to work well independently and as part of a team.

PHYSICAL & MENTAL REQUIREMENTS

Light lifting and carrying (under 25 pounds), walking, standing, kneeling, bending and stooping are performed frequently.

EDUCATION & EXPERIENCE

Education: High School Diploma or equivalent required.

Experience: 1-3 years relevant or similar experience in customer service.

Working knowledge of: Basic computer skills and familiarity with social media platforms and digital resources.

Preferred: Ability to read, write, and speak Spanish fluently.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Library District.